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Microsoft® Office Outlook® 2010

Course Content

Level 1 (1 day)

Lesson 1: Getting Started with Outlook
Identify the Components of the Outlook Interface
Read an Email Message
Reply to and Forward an Email Message
Print an Email Message
Delete an Email Message
Lesson 2: Composing Messages
Create an Email Message
Format a Message
Check Spelling and Grammar
Attach a File
Enhance an Email Message
Send an Email Message
Lesson 3: Organizing Messages
Manage Email Messages
Move Email Messages into Folders
Open and Save an Attachment
Lesson 4: Managing Contacts
Add a Contact
Sort and Find Contacts
Find the Geographical Location of a Contact
Update Contacts
Lesson 5: Scheduling Appointments
Explore the Outlook Calendar
Schedule an Appointment
Edit Appointments
Lesson 6: Managing Meetings in Outlook
Schedule a Meeting
Reply to a Meeting Request
Track and Update Scheduled Meetings
Print the Calendar
Lesson 7: Managing Tasks and Notes
Create a Task
Edit and Update a Task
Create a Note
Edit a Note

Level 2 (1 day)

Lesson 1: Customizing Message Options
Modify Message Settings
Modify Delivery Options
Change the Message Format
Set the Out of the Office Notification
Create a Contact Group
Insert a Hyperlink
Create Quick Steps
Lesson 2: Organizing and Locating Messages
Sort Messages Using Multiple Criteria
Find Messages Using Instant Search
Find Messages Using Multiple Criteria
Filter Messages
Organize Messages
Manage Junk Email
Lesson 3: Setting Calendar Options
Set Workdays and Time
Display an Additional Time Zone
Set Availability Options
Create Calendar Groups
Manage Automatic Meeting Responses
Lesson 4: Tracking Activities Using the Journal
Record a Journal Entry Automatically
Record a Journal Entry Manually
Modify a Journal Entry
Lesson 5: Managing Tasks
Assign a Task
Reply to a Task Request
Send a Task Update
Track Assigned Tasks
Lesson 6: Sharing Folder Information
Specify Folder Permissions
Access Another User's Folder
Send Calendar Information in an Email Message
Delegate Folder Access to Users
Lesson 7: Customizing the Outlook Environment
Customize the Ribbon and Quick Access Toolbar
Customize the To-Do Bar
Create a Folder Home Page

Level 3 (1 day)

Lesson 1: Personalizing Your Email
Apply Stationery and Themes
Create a Custom Theme
Create a Signature
Modify Signatures
Configure Email Message Security Settings
Lesson 2: Organizing Outlook Items
Group Items
Create Search Folders
Apply Conditional Formatting
Lesson 3: Managing Outlook Data Files
Back Up Outlook Items in Outlook Data Files
Add Outlook Data Files to a Mail Profile
Change Data File Settings
Lesson 4: Managing Contacts and Contact Information
Forward Contacts
Edit an Electronic Business Card
Export Contacts
Perform a Mail Merge
Link Items to the Business Contact Manager
Lesson 5: Saving and Archiving Email
Save Messages in Alternate Formats
Archive Messages
Protect Archives and Other Personal Folders
Lesson 6: Creating a Custom Outlook Form
Customize a Form
Create Outlook Items Based on a Custom Form
Lesson 7: Working Offline and Remotely
Make Folders Available Offline
Configure Remote Procedure Calls over HTTP
Download Selected Messages
Publish Calendar Information to Office Online